info@thebotanybay.net | 859.225.4367

Free Shipping Over $50

Shipping Policy

Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days before 11 am EST (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We do not sell or ship any products to the following states: Idaho, Iowa, Nebraska, South Dakota

We do not sell or ship any Kratom products to the following states: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin

Domestic Shipping Rates and Estimates

For calculated shipping rates:

Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $5 flat rate shipping to the USA. Free shipping on all orders over $50 

In-store pickup Coming Soon!

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@thebotanybay.net with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. Please be aware of the limitations of your PO box 


Refunds, returns, and exchanges 

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@thebotanybay.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis and we will find a resolution for you.

If you have any further questions, please don't hesitate to contact us at info@thebotanybay.net