Effective Date: August 12th, 2025

Order Processing Times

Orders are generally processed within 1–3 business days after payment is received. Processing times may vary depending on product availability and the handling times of our fulfillment partners.

Orders are not processed or shipped on weekends or federal holidays.

Shipping Methods & Carriers

We work with trusted fulfillment partners who may use carriers such as UPS, USPS, or FedEx. The carrier used for your order is determined by the fulfillment location and shipping destination, and may differ from the carrier selected at checkout.

Multiple Distribution Centers

In some cases, your order may be fulfilled from multiple distribution centers. This may result in your order being shipped in separate packages, which could arrive on different days. You will receive separate tracking details for each package.

Shipping Costs

Shipping rates are calculated at checkout based on product weight, dimensions, and destination.
If your order contains items from multiple fulfillment locations, shipping rates for each shipment are combined at checkout.

Delivery Estimates

Tracking details are typically provided within 2 business days of order processing.
Most shipments arrive within 2–3 business days after leaving the warehouse, though delivery times are not guaranteed and may be affected by carrier delays, weather, or peak season volume.

Domestic Shipping Only

We currently ship orders within the contiguous United States only.
Orders cannot be shipped to Alaska, Puerto Rico, or other U.S. territories.

Order Tracking

A tracking number will be emailed once your order ships. Please allow up to 24 hours for tracking updates to appear.

Reporting Shipping Issues

We will review cases where an item arrives broken, faulty, or missing upon delivery, or where a package is reported lost.

Any shipping-related issue must be reported within 2 days of delivery (or expected delivery in the case of non-receipt).

For damaged or faulty products, we may provide troubleshooting steps and request a short video or photo showing the problem to help resolve the issue.

For lost packages, we require a signed Letter of Non-Delivery before we can investigate and arrange a replacement.

Responsibility After Shipment

Once your order has been transferred to the carrier, The Botany Bay is not liable for:

• Delays, losses, or damages during transit

• Incorrect or incomplete shipping addresses provided by the customer

By placing an order, you agree to:

• Allow the assigned carrier to handle delivery

• Direct concerns about shipment delays, loss, or damage to the carrier

• Ensure shipping details are accurate before completing your purchase